QuickMagic User Tutorial (5)

Website Troubleshooting Guide (Continuously Updated)

I. Official Website Addresses

(Please use the official websites to avoid access errors)

https://www.quickmagic.ai/home


II. Solutions for Common Access / Login Issues

1. Stuck on the video upload page / unable to connect to the website / page fails to load / unable to log in

● Please try the following steps:Force refresh the webpage

● Use Google Chrome to access the site

● Switch to another browser and try again

● Clear your browser cache


2. Error when logging in with a Google account (abnormal domain or suffix issue)

Please report the issue through the official QuickMagic Mocap / Digital Human / Companion support channels, and our technical team will assist with handling it.


III. File Download Issues

1. Downloaded file is 0 bytes / unable to download

If your system is protected by a NAT firewall, you may need to add the official download address to your whitelist:

https://ai-oversea-1253391138.cos.na-siliconvalley.mygcloud.com/


2. Project download fails / clicking download shows “This video does not have this file”

First check whether the project is still within the cloud storage retention period.

For free users and users with expired memberships, projects are only stored for 15 days.

If the project is still within the valid storage period, please report the issue to the official team for further investigation.


IV. Other Feature-Related Issues

1.  Favorites bounce back after clicking / garbled text appears

Try reopening the website, or switch to another browser and try adding the item to Favorites again.


2. Vertical-screen UI adaptation issues

A new version of the website is currently in development. Vertical-screen display and the mobile / portrait experience will be optimized in future updates.


3.  Other issues

If you encounter any of the following problems, you can contact official customer support or the product community directly for assistance:

● Referral code option not visible during desktop registration

● Unable to register with email

● Internal server error

● Questions about affiliate settings / commission rates



Thank you for supporting and trusting QuickMagic. We’ll continue to improve to deliver a better experience and higher-quality service.
QuickMagic AI Mocap Discord: https://discord.gg/PSueMTTShJ
(Feel free to join and share feedback — we’d love to hear from you.)
— QuickMagic Team